AN ARTIFICIAL INTELLIGENCE SYSTEM PROVIDING SUPPORT TO SYSTEM ADMINISTRATORS MANAGING IN A DISTRIBUTED, HETEROGENEOUS ENVIRONMENT

Izabella Lokshina – Richard Insinga

   The paper discusses an artificial intelligence system providing a solution to the complex problem of system administration. It operates in a distributed system management environment that monitors hosts across a network, detects complex problem conditions, and takes automated, unattended actions to resolve common problems. The system was specifically developed to support system administrators managing distributed multi-vendor heterogeneous networks in financial services in Russia. The system intelligence is based on client daemon processes on all hosts of the network that independently can gather system data into a local database and analyze the data using an expert system. The system can manage problem events and actions; it distinguishes itself by its scalability and ability to be easily customized by the primary users.

Keywords: artificial intelligence methods, networks, system administration, distributed heterogeneous environment, system intelligence, built-in rule-based expert system

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